Typical tasks of the position include, but are not limited to:
Provide customers and distributors field service engineers support, install,
calibrate, diagnosis and repair, and use of all currently supported instrument
models and accessories. Gain a working knowledge of applications for these
Provide detailed operational training to customers and distributors service
engineers after installation, instructing them on hardware and software operation
Provide basic service trainings for our distributors field service engineers.
Establish and maintain prompt professional communications, both written and
verbal, with customers, distributors field service engineers and internal resources Provide information to customers and distributors field service engineers
regarding service products and offerings; effectively sell service products and
Oversees the activities of our distributor’s field service engineers responsible for
the installation, repair, and preventative maintenance of all our instruments.
Manages the available resources to ensure proper territory coverage and ensure
that reasonable response times are met.
Responsible development and evaluation of distributors field service engineering
personnel in order to ensure the efficient operation.
Reviews territory activities and makes recommendations for territory realignment
and personnel assignment.
The successful candidate will have a combination of knowledge, skills and experience that would include the following:
Knowledge normally acquired through completion of a 2 to 3 year associates degree
in electronics and 2-4 years in the service, repair and installation of instruments,
or equivalent combination of education and experience. Prior field service is
Position Opening Announcement
Fluently in English, both written and spoken.
Demonstrated analytical and problem solving skills
Demonstrated aptitude in the use of a variety of desktop computer hardware,
operating systems (Windows), and applications software such as Microsoft
Excel, Word, PowerPoint, and Outlook. Working knowledge of networking also
Knowledge/training with thermal analysis and rheology instruments is a plus
Ability to organize and prioritize work activities and to handle multiple projects
Ability to make practical decisions without appreciable direction or advance
Strong interpersonal skills to effectively deal with customers and co-workers and
supervise field service engineers.
Ability to travel by car or plane up to 60% in the region as described above
Contact: pour obtenir des précisions sur cette offre et les coordonnées de la personne en charge de cette offre, envoyez un email à firstname.lastname@example.org , en précisant vos nom et prénom ainsi que le nom et l’année de la formation que vous avez suivie à l’ESTBA